Program terms

Joining

Serious Bizz Rewards is free to join. You join with your existing Serious Bizz account, so your bookings, memberships and payment history stay with the same account and no duplicate account is created.

Joining rewards does not sign you up for a paid membership, subscription, or any recurring charge. Paid memberships are separate and are only started when you buy one.

Earning points

You earn 1 point for every $1 you pay on eligible Serious Bizz purchases. Points are calculated on the amount actually paid after discounts, excluding taxes and tips.

Points are shown as pending once your payment is received and become available once the service is completed. You receive 50 welcome points after your first eligible paid booking is completed.

Only purchases Serious Bizz can verify in our own system earn points. Cancelled or refunded purchases do not earn points, and points already awarded for a refunded purchase are reversed.

The same purchase can never earn points twice.

Eligible purchases

Eligible purchases may include studio bookings, eligible membership payments, artist development, music videos, Mic Drops, interviews, beats and production services, and eligible event tickets sold directly by Serious Bizz.

Serious Bizz decides which services qualify and may change the eligible list. The current eligible list is shown in your rewards dashboard.

Using points

Rewards are redeemed from your account at the point values shown on the rewards page. Every condition, minimum purchase and exclusion is shown before you redeem.

Points and rewards can only be used once. A redeemed reward is issued as a code you show at the studio or give us when you book, and staff will apply it to your booking.

Redeeming points never reduces your progress toward a loyalty level.

Reward conditions still to be approved

Off-peak hours for the free Studio B hour, reward expiration, whether rewards can be combined with memberships or promotions, and the minimum qualifying purchase for a referral are still being finalized by Serious Bizz. They will be published on this page before the program goes live, and no reward will be applied under terms that are not published here.

Loyalty levels

Levels are based on eligible spending over the previous 12 months: Bizz Member (free to join), Bizz Insider at $1,000 or more, Bizz VIP at $3,000 or more, and Bizz Elite at $7,500 or more.

Priority access and early access are subject to availability and do not guarantee a booking, performance, collaboration, or results.

Referrals

Each member has one unique referral code or link. A new customer who joins with your code receives $10 off a qualifying first booking. You receive 250 points after that new customer completes their first paid service.

One referral reward per new customer. Self-referrals and duplicate accounts do not qualify. No referral points are awarded for cancelled or refunded services.

The Serious Bizz rewards program is separate from any A&R, engineer, or staff commission agreement, and does not change any commission arrangement.

Cancellations and refunds

Points tied to a cancelled or refunded purchase are removed. If the points were already available, the matching points are reversed from your balance.

If a redeemed reward is cancelled by Serious Bizz and cannot be used, the points spent are returned to your account.

Messages

Booking, payment and account messages are always sent and are separate from promotional messages. Promotional email and text messages are only sent when you have agreed to them, and you can change those choices in your rewards dashboard at any time.

Contact

Questions about your points or a reward? Contact Serious Bizz through the contact page and our team will look up your account.